Versión en español, pulse aquí
In many previous posts I mentioned that neuromarketing has application in absolutely all sectors. I also talked once about neuromarketing applied to tourism. Today I would like to dig a little deeper into this sector and discuss neuromarketing applied to the hotel sector.
Sensations, perceptions are critical in any sales process. Take care at the facility where the customer happens too. But especially in the hotels is particularly important. What differentiates one from another hotel of similar characteristics and location? ... What the customer feels when it is hosted on.
The customer to return or recommend a hotel, will depend largely on what this feels when in its facilities, enjoying their services, but is simply a night.
How neuromarketing can help the hotel industry?. You can do this through several avenues.
The first, attracting customers seeking a particular feeling indirectly communicating it. If we look at our hotel the customer absolute relaxation, it is communicating with our brand with our website, how we deal with the customer, with no need to say that he is the protagonist. Using EEG and even eye-tracking, can help ensure that we are conquering our customers with a feeling. Not the same tell our customers will get to our hotel the absolute relaxation, which transmit relax just by seeing the image of our brand.
Second, the same techniques but applied to hotel facilities will make your customers, when they are living there, really, those values, those feelings ultimately that experience.
Indeed, not only the shopping experience applied to hotels, but with a twist. They can establish a conquest through the five senses, so we'll get a much more complete.
Conquer through sight, with our image and the decor of the rooms. With the ear, using music properly. With the smell, not get tired, but evoking what we seek. And of course, the taste. In hotels also eaten. If we design a menu according to the values we want to evoke, get a complete experience. And neuromarketing can also help here. Apply neuromarketing techniques to find out what our clients feel at certain flavors that our customers get a unique experience. While only the longer experience if they return to our site. This is the main goal of building a purchase experience. And in most cases do not have to start from scratch, can be achieved by modifying existing facilities without large investments.
As a prelude to the above, neuromarketing can help us identify what values reign our experience. I mean, what more valued sensations are evoked our target if our hotel.
The neuromarketing to build shopping experience is useful in any industry, but one much more like a hotel than what sells, really, are sensations.
Wednesday, October 24
Tuesday, October 9
Why not sell the ebook in Spain?
Versión en español, pulse aquí
We live in the digital age. A period in which we want to remove the paper. Air tickets are a number in an email. In the books we want to replace a screen. In toil away after millions on software to our company, we have something installed on something called server.
There is no doubt that it is much more convenient to have your boarding pass in an email, or to bring a book, always in your pocket without weighing or holding site. Practical yes, but do they make these innovations facilitate the sales of those products?.
They sell many more airline tickets than before, but not by the format of the tickets are sold because prices are much more popular. Moreover, it is shown that suppression contributes to the physical ticket low-cost concept. Reinforcing much more the idea that we are buying something at a low price. But, what happens when we bought the ticket is not cheap. What happens when a book is about. Spanish legislation complicates the ebook is much cheaper than digital. What happens when you have a company paid a lot of money on software that we use but we do not know where he is.
A comprehensive study that neurologists, psychologists, anthropologists and marketers (which I have the honor of meeting), we shelled and analyzed the data he provided an EEG combined with an eye-tracker and a GSR, obtaining as a conclusion something we already knew intuitively, which claimed some studies in USA, but just wanted to know if it happened in Spain: The tangibility sells.
If you do not understand something, I hardly buy, but still helps to sell more power handling. We already knew this long ago and there is ample evidence, so we decided to focus on a new product that has not taken off and doing something that was intangible tangible: The eBook.
Some argued that the new format in Spain never took because the legislation does not allow it. Admittedly it quite difficult legal takeoff of this format. But the tangibility makes over 70% of the users of this new format in our country, try reading one traditional paper format whenever they have time. Practicality is the only reason that makes them consume eBook. Adherents of this format are not faithful. Why is that?.
The answer we found in our study. The book is one of the most potent stimuli for the imagination. When we read a book we automatically transported to another world, one that is only true in the story that tells the author. When we dove into account our brain is immersed in the new reality. When we read the book we return to that reality, but we found something curious. In a paper book, subjects were faster submerged in history that when they did the same book but in digital format.
Why?, Simple. When we have a book (traditional paper) in our hands, their touch, their smell, their colors, our brain helps you remember what you felt when you were reading. Do not forget that our brain is stimulated by the five senses. When the book is electronic we only visual stimulation, but also e-readers show all books with virtually the same, so our brain "costs more" remember how I felt when I read that story.
That's why I predict you still long live paper book. That's why I recommend to anyone who sells something intangible that tangibilice, it reaches the customer by the five senses. And coming from someone who was long obsessed suppress almost all hardware in the software, which is very convenient with little cost to the seller, but not conquered the buying, which is what ultimately gives us eating. From sages say that is correct and if it is neuroscience showing that I was wrong for years, all the more reason.
We live in the digital age. A period in which we want to remove the paper. Air tickets are a number in an email. In the books we want to replace a screen. In toil away after millions on software to our company, we have something installed on something called server.
There is no doubt that it is much more convenient to have your boarding pass in an email, or to bring a book, always in your pocket without weighing or holding site. Practical yes, but do they make these innovations facilitate the sales of those products?.
They sell many more airline tickets than before, but not by the format of the tickets are sold because prices are much more popular. Moreover, it is shown that suppression contributes to the physical ticket low-cost concept. Reinforcing much more the idea that we are buying something at a low price. But, what happens when we bought the ticket is not cheap. What happens when a book is about. Spanish legislation complicates the ebook is much cheaper than digital. What happens when you have a company paid a lot of money on software that we use but we do not know where he is.
A comprehensive study that neurologists, psychologists, anthropologists and marketers (which I have the honor of meeting), we shelled and analyzed the data he provided an EEG combined with an eye-tracker and a GSR, obtaining as a conclusion something we already knew intuitively, which claimed some studies in USA, but just wanted to know if it happened in Spain: The tangibility sells.
If you do not understand something, I hardly buy, but still helps to sell more power handling. We already knew this long ago and there is ample evidence, so we decided to focus on a new product that has not taken off and doing something that was intangible tangible: The eBook.
Some argued that the new format in Spain never took because the legislation does not allow it. Admittedly it quite difficult legal takeoff of this format. But the tangibility makes over 70% of the users of this new format in our country, try reading one traditional paper format whenever they have time. Practicality is the only reason that makes them consume eBook. Adherents of this format are not faithful. Why is that?.
The answer we found in our study. The book is one of the most potent stimuli for the imagination. When we read a book we automatically transported to another world, one that is only true in the story that tells the author. When we dove into account our brain is immersed in the new reality. When we read the book we return to that reality, but we found something curious. In a paper book, subjects were faster submerged in history that when they did the same book but in digital format.
Why?, Simple. When we have a book (traditional paper) in our hands, their touch, their smell, their colors, our brain helps you remember what you felt when you were reading. Do not forget that our brain is stimulated by the five senses. When the book is electronic we only visual stimulation, but also e-readers show all books with virtually the same, so our brain "costs more" remember how I felt when I read that story.
That's why I predict you still long live paper book. That's why I recommend to anyone who sells something intangible that tangibilice, it reaches the customer by the five senses. And coming from someone who was long obsessed suppress almost all hardware in the software, which is very convenient with little cost to the seller, but not conquered the buying, which is what ultimately gives us eating. From sages say that is correct and if it is neuroscience showing that I was wrong for years, all the more reason.
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